Energy Assistance Program
NeighborImpact energy assistance information and resources.
Who Can Apply?
Residency
We serve residents of Crook, Deschutes and Jefferson counties and the Confederated Tribes of Warm Springs.
Income
Gross household income must be at or below 60% of the state median income.
Gross income means income before deductions. See the current income chart below.
Energy Types Covered
- Electricity: Pacific Power assistance may be available during open application cycles.
- Natural Gas: Cascade Natural Gas OLIBA is a discount program for eligible customers.
- Propane, oil, wood and pellets: Assistance may be available through LIHEAP during open application cycles.
Select Households
- Seniors: Age 60 years and over.
- Disabled: Receiving disability benefits through Social Security, Veterans Administration, Paid Leave Oregon or documentation of other temporary disability benefits.
- Children: Ages birth through high school. If a high school student is age 18 or older, or will soon turn 18, include a current high school ID.
No Printer? No Problem.
Call 541-504-2155 for assistance.
NeighborImpact Energy Assistance locations:
Madras
Madras NeighborImpact Office
374 SW 5th Street, Suite B, Madras
Prineville
Prineville NeighborImpact Office
457 Ochoco Plaza Dr., Prineville
Redmond
Redmond NeighborImpact Office
2303 SW First St., Redmond
Sisters
Sisters FAN:
541-549-0155
Warm Springs
Warm Springs NeighborImpact Office
1144 Warm Springs St.
Other Important Information
- The Energy Assistance Program is not an emergency program. It is intended to supplement heating costs, not provide year-round coverage.
- Application cycles: NeighborImpact opens application cycles throughout the year. Some cycles may be open for only one day so applications can be processed promptly and households can be contacted when information is missing or needs clarification.
- Service is first come, first served. Disconnections and final notices are not prioritized for processing.
What should I do if I have a shutoff notice or my utility is disconnected?
- Talk to your utility company and let them know you submitted an application.
- Ask whether a manageable payment plan is available while you wait.
- Continue working with your utility company and paying your bill when possible while your application is processed.
Income Guidelines
2026-2027 Energy Assistance Income Chart
| Household Size | Maximum Monthly Gross Income* |
|---|---|
| 1 | $3,360.50 |
| 2 | $4,394.50 |
| 3 | $5,428.50 |
| 4 | $6,462.50 |
| 5 | $7,496.50 |
| 6 | $8,530.50 |
| 7 | $8,724.42 |
| 8 | $8,918.25 |
| More than 8 | Add $193.92 for each additional member |
*Gross income means all household income before any deductions.
Forms
Declaration of Household Income
Self-Employment Worksheet
Landlord Verification Form
Questions?
Phone: 541-504-2155
Email: ea@neighborimpact.org
Fax: 541-749-4947